Responsible Gaming
At xbije, we believe that betting should always be an enjoyable form of entertainment — never a source of financial hardship or personal distress. Our responsible gaming programme gives every Bangladeshi player the tools, information and support needed to stay in control.
Our Core Principles
Six commitments that define how xbije approaches player welfare for every registered user across Bangladesh.
xbije enforces a strict 21+ age requirement across the entire platform. Age is verified at registration and may be re-confirmed at any time via KYC document review. Accounts belonging to underage individuals are immediately suspended and all funds are reviewed in accordance with our terms.
Players can set daily, weekly or monthly deposit limits on their xbije account. Once a limit is set, it takes effect immediately for reductions and after a cooling-off period for increases, ensuring the limit serves as a genuine safeguard rather than a gesture. Limits can be managed via account settings or by contacting support.
The xbije time-out tool allows players to take a structured break from the platform for a defined period — from 24 hours up to 6 weeks — without permanently closing their account. During a time-out, your account is suspended for play and you will not receive any promotional communications. The time-out cannot be cancelled early.
If you feel that gambling has become a problem, xbije offers a formal self-exclusion option that closes your account for a minimum period of 6 months. Self-exclusion requests are processed within 24 hours. During the exclusion period, xbije will not allow you to reopen your account or create a new one using the same identity details.
xbije's responsible gaming team monitors account activity for patterns that may indicate problem gambling — such as chasing losses, rapidly increasing bet sizes, or unusually long session durations. Where such patterns are identified, xbije may proactively reach out to the player with information and support resources.
Our dedicated support team is available around the clock — Bangladesh Standard Time (UTC+6) — to assist with any responsible gaming request, whether that is setting a limit, requesting a time-out, or initiating self-exclusion. Contact us at [email protected] and we will respond promptly with the help you need.
Player Protection Tools
xbije provides a full suite of practical tools so every player can set personal boundaries and maintain control over their gambling activity.
Set the maximum amount you are willing to deposit in a given time window. xbije supports three limit periods:
- Daily Limit — resets every 24 hours at midnight BST.
- Weekly Limit — resets every Monday at 00:00 BST.
- Monthly Limit — resets on the first day of each calendar month.
Reductions to your limit take effect immediately. Increases require a 72-hour cooling-off period before they are applied, giving you time to reconsider.
In addition to deposit limits, xbije allows players to set a maximum net loss threshold over a daily, weekly or monthly period. Once your net losses reach the set threshold, further betting is suspended for the remainder of that period — regardless of your remaining balance. This prevents the common pattern of chasing losses in a single session.
Loss limits are calculated in BDT and take into account all settled bet outcomes. Pending bets placed before the limit is reached are settled normally.
Players can set a session time reminder that triggers an on-screen notification after a specified duration of continuous platform use. Options range from 30 minutes to 4 hours. The reminder is a non-blocking notification — it does not automatically end your session, but it prompts you to pause and reflect on your activity. This tool is particularly useful for players who find themselves losing track of time during longer cricket betting events such as BPL or T20 World Cup matches.
The xbije reality check feature displays a summary of your current session — time elapsed, total amount wagered, net result — at regular intervals you define. Seeing your actual session figures in plain BDT amounts helps you make informed, conscious decisions about whether to continue playing. Reality checks can be set at 15-minute, 30-minute or 60-minute intervals.
A time-out suspends all betting and gaming access on your xbije account for a defined period you choose: 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. During a time-out, your account remains open but no deposits, bets, or game sessions can be initiated. All promotional communications are paused. Your account balance is preserved. Time-outs cannot be reversed once activated — they run to full term.
Self-exclusion is a formal, extended break from xbije designed for players who believe gambling is causing them harm. Exclusion periods are available for 6 months, 1 year, 3 years or permanent exclusion. During self-exclusion, your account is fully deactivated, all marketing is ceased, and any remaining balance is held securely pending return or processed according to our terms. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request".
Self-Assessment Check
Honest self-reflection is the first step toward responsible gambling. Answer these questions candidly — if several apply to you, it may be time to use one of xbije's player protection tools or seek external support.
If you answered yes to three or more of these questions, we strongly encourage you to contact xbije support at [email protected] to discuss setting limits or taking a break. You may also wish to seek professional support from an independent counselling service.
Remember: Responsible gambling means betting only with money you can afford to lose, treating gambling as entertainment — not as a way to earn income or recover losses — and always maintaining control of your time and spending.
Have you ever spent more money on gambling than you originally planned or could comfortably afford?
Have you tried to win back money you have lost by placing additional bets — commonly known as "chasing losses"?
Has gambling caused arguments, tension or concern within your family, among friends or colleagues in Dhaka, Chittagong or elsewhere?
Have you borrowed money, sold personal belongings or used credit to fund gambling activity?
Do you find it difficult to stop gambling once you have started, or do you think about gambling frequently during the day?
Have you missed work, study or important personal commitments because of time spent gambling online?
Do you gamble to escape stress, anxiety, boredom or difficult personal circumstances rather than purely for entertainment?
Have you ever hidden your gambling activity from people close to you because you were concerned about their reaction?
Recognising the Warning Signs
Problem gambling can develop gradually. The table below outlines the spectrum of gambling behaviour — from healthy and recreational through to concerning and harmful — to help you identify where you currently sit.
| Behaviour Pattern | What It Looks Like | Risk Level | Suggested Action |
|---|---|---|---|
| Recreational | Gambling occasionally for entertainment within a pre-set BDT budget; stopping comfortably when the budget is reached; not thinking about gambling between sessions | ● Low | Continue using xbije responsibly. Consider setting a deposit limit as a precaution. |
| At-Risk | Occasionally exceeding the planned budget; thinking about gambling fairly often; feeling mild irritation when unable to place a bet; beginning to prioritise gambling over other leisure activities | ● Moderate | Set a deposit or loss limit on your xbije account. Use the session time reminder tool. Consider a short time-out. |
| Problem Gambling | Regularly chasing losses; gambling with money needed for essential expenses (rent, food, transport); lying to family about gambling; feeling unable to reduce or stop gambling despite wanting to | ● High | Contact xbije support immediately to activate self-exclusion. Seek professional support from an independent counselling service. |
| Compulsive Gambling | Gambling consuming most of daily life; severe financial distress caused by gambling losses; significant damage to personal relationships or employment; emotional dependency on gambling outcomes | ● Critical | Request permanent self-exclusion from xbije. Seek immediate professional mental health support. Contact a gambling helpline. |
Understanding Responsible Gaming at xbije
What Is Responsible Gaming?
Responsible gaming refers to the set of practices, policies and personal habits that allow players to enjoy betting and casino entertainment without experiencing negative consequences in their financial, social or personal lives. At xbije, responsible gaming is not a compliance checkbox — it is a central part of how we build and operate our platform for Bangladeshi players.
We understand that the excitement of a BPL cricket match, a live casino game round or a slot session can be genuinely thrilling. Our goal is to preserve that enjoyment for every xbije player by ensuring that gambling remains in its proper place: as one enjoyable leisure activity among many, financed by a budget that the player has consciously set aside for entertainment.
The 21+ Age Requirement
xbije operates a strict policy that restricts platform access to players who are 21 years of age or older. This age threshold is enforced at the point of registration through our standard verification process, and xbije reserves the right to request supporting identity documents — such as a National ID card — at any point to confirm that a player meets the 21+ requirement.
Parents and guardians in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Mymensingh and all cities across Bangladesh are encouraged to use device-level parental controls and to have open conversations with young family members about the age restrictions that apply to online gambling platforms. If you believe an underage individual has accessed xbije, contact us immediately at [email protected] so that we can take prompt action.
Gambling Is Not a Source of Income
A common and dangerous misconception about gambling is that a skilled or lucky player can consistently generate income from it over time. This is not true, and xbije is transparent about this fact. All games on the xbije platform — including cricket betting markets, live casino tables, slot machines, Go Goal Bingo, and Bombing Fishing — have a mathematical house edge built into their design. Over a large number of outcomes, this edge means that the operator retains a portion of all wagers placed.
This does not mean individual players cannot win — they can, and they do — but it does mean that gambling should never be treated as a reliable way to make money or to pay for essential living expenses. Only bet with money that you have set aside specifically for leisure and can afford to lose entirely without affecting your financial stability.
Protecting Vulnerable Players
xbije takes additional care to protect players who may be in a vulnerable situation — whether due to financial stress, mental health challenges, or life circumstances that make gambling a higher-risk activity. Our support team is trained to respond sensitively to players who reach out in distress, and our monitoring systems are designed to flag accounts showing patterns associated with problem gambling.
During culturally significant periods such as Eid, Pohela Boishakh (Bengali New Year), Durga Puja and Ramadan — times when financial pressures and social expectations may be elevated — xbije's responsible gaming team maintains heightened monitoring activity to identify and support players who may be at increased risk.
How to Request Help
If you are concerned about your gambling behaviour or that of someone you know, xbije encourages you to take action immediately. You can:
- Contact xbije support at [email protected] with the subject line "Responsible Gaming Help" to speak with a member of our player welfare team.
- Log in to your xbije account and navigate to the Responsible Gaming section of your account settings to set limits, activate a time-out, or initiate self-exclusion directly.
- Ask a trusted family member or friend to help you contact xbije support on your behalf if you are finding it difficult to take the first step alone.
xbije will never question, delay, or discourage a player from using responsible gaming tools. Requests to set limits, take time-outs, or self-exclude are treated with the utmost respect and priority by our support team, 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).
Quick Support Guide
Email Support
Reach the xbije responsible gaming team at:
[email protected]
Use subject: "Responsible Gaming Help"
Response Time
xbije aims to respond to all responsible gaming requests within 2 hours. Self-exclusion requests are processed within 24 hours of receipt.
Confidential
All responsible gaming communications are handled with complete confidentiality by dedicated xbije welfare staff — not general support agents.
- Set a fixed BDT gambling budget for each month before depositing.
- Never gamble when you are upset, tired, or under the influence of alcohol.
- Take regular breaks during long cricket match betting sessions.
- Balance gambling with other activities — sports, family time, hobbies.
- Never borrow money from bKash, Nagad or any source to fund bets.
- Accept losses as the cost of entertainment, not a debt to be recovered.
Play Responsibly — Enjoy xbije
Set your limits, know your boundaries, and enjoy the best of cricket betting, live casino and slots — all in BDT. xbije is built for Bangladeshi players who play smart. 21+ only.